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Return Policy

Return Conditions: 100% Satisfaction Guarantee carries pashmina made only of the highest quality raw materials. However, we are aware that at times you many purchase scarfs and decide that it’s just not right for you. For this reason we have an easy return policy we will gladly replace the item or give you a refund minus shipping fees and 15% restocking fees. Returns only within 14 days after package delivery.

Notice: All sales are Final in Clearance, Monthly Specials and sample orders. No returns and No exchanges.
Items must be returned in brand new, unused condition, with all tags and packaging intact plus original packing slip or invoice.

Return/exchange shipping:

1. You are responsible for all shipping charges.
2. We can Not mail your exchange items before we exam your return. Please make a new order if you need them urgently.
3. We recommend you ask the shipper for a tracking number before shipping to us. We are not responsible for any items until we receive them.
4. Shipping fees paid to UPS and USPS are non-refundable. For Free Shipping orders: A $10 shipping fee will be deducted from your refund.
5. Shipping fee is about $10 - $15 for exchanging orders.

If you need to return an item, just follow these instructions: 
 1. The return address will be emailed to you within 24 hrs. Please make your return request here.
 2. Include a note letting us know whether you would like a refund or exchange. If you would like an exchange, include the item name and item number you would like. We will contact you for your credit card info for the exchange shipping fee.
 3. Your request will be processed once we have received the package.